Legal centre

Every VoicePro Plus policy and agreement in one place. Each document shows its current version and effective date; as a document is updated, its superseded versions are listed on that page.

Using our service

Service Termsv2026-06-11
The agreement that governs your use of VoicePro Plus mobile, eSIM, numbers, wallet and rewards.
Website Termsv2026-07-11
Terms for using the voicepro.plus website.
Acceptable Use Policyv2026-06-11
The rules for using the service responsibly.
Cookie Policyv2026-06-11
The cookies and similar technologies we use, and how to control them.
Complaints Code of Practicev2026-07-11
How to raise a complaint, our timescales, and your right to independent resolution.

Your data

Privacy Statementv2026-07-11
How we collect, use and safeguard your personal information.
App Privacy Addendumv2026-06-11
Privacy, permissions and data-rights topics specific to the mobile app.
Data Securityv2026-07-11
Our data-protection compliance and the security measures we apply.

Our conduct and standards

Compliance & Trustv2026-07-11
Our regulatory posture across telecoms, data protection, financial crime and ethics.
Modern Slavery Statementv2026-07-11
The steps we take to prevent modern slavery in our business and supply chains.
Global Supplier Conduct Policyv2026-06
The ethical standards we hold ourselves and our suppliers to.
Accessibility Statementv2026-07-11
Our commitment to an accessible website and how to reach us about it.
Distributor Agreementv2026-06-11
The template contract for authorised distributors (binding copy executed at onboarding).