Compliance & Trust
How VoicePro Plus meets its legal and regulatory obligations across telecoms, data protection, financial crime and responsible business.
Who we are
VoicePro Plus Limited is a company registered in England and Wales (company number 14520016), with its registered office at 128 City Road, London EC1V 2NX. We are VAT-registered under GB 454 1650 04.
Telecoms regulation
As a UK communications provider, VoicePro Plus operates under Ofcom's General Conditions of Entitlement, the rules that protect customers of phone, broadband and mobile services. A copy of the General Conditions is available free of charge on request.
We publish a Complaints Code of Practice setting out how to raise a complaint, the timescales we work to, and your right to independent Alternative Dispute Resolution. We will be registered with an Ofcom-approved ADR scheme before we launch regulated communications services to consumers.
Two General Conditions bear directly on how we treat you:
Data protection
We process personal data under the UK GDPR and the Data Protection Act 2018, and we are registered with the Information Commissioner's Office (ICO) under number ZB938320. VoicePro Plus is the data controller for its consumer services.
We have appointed a Data Protection Officer, contactable at dpo@voicepro.plus, and we set out in full in our Privacy Statement and Data Security pages what we collect, why, how long we keep it, and the rights you can exercise.
Financial crime and identity
Where the law requires it, we carry out identity verification and source-of-funds checks under the Money Laundering Regulations 2017. We refuse or reverse transactions where we cannot complete those checks to our satisfaction, and we hold identity records only for as long as the rules require.
Responsible business
We publish a Modern Slavery Statement and a Global Supplier Conduct Policy setting out the standards we hold ourselves and our suppliers to: freely chosen employment, no forced or child labour, safe working conditions and anti-bribery. We treat a breach of those standards as a material breach of our agreements.
Accessibility
We are committed to digital accessibility under the Equality Act 2010 and design and build our website towards the WCAG 2.1 Level AA standard. Our Accessibility Statement explains our current conformance, known limitations, and how to reach us if you hit a barrier.
Have questions?
Our team is ready to help. Get in touch and we'll respond within one business day.