Version 1.1 · July 2026 · 4 min read

Cookie Policy

Plain-English detail on the cookies and similar technologies VoicePro Plus uses. We use as few as we can get away with.

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CONTENTS · 9 SECTIONS

1. What are cookies?

Cookies are small text files saved by your browser when you visit a website. They let the site recognise you on your next visit and remember things like your language and login status.

We also use a few similar technologies - local storage and session storage in your browser - which work like cookies but are managed slightly differently. Where we refer to "cookies" in this policy, we mean all of these.

2. How we use them

We use cookies for three reasons: to make the service work (you can't sign in without these); to remember your preferences (theme, language, currency); and to understand how visitors interact with our public website so we can make it better.

We do not use cookies for cross-site tracking, ad targeting, or building profiles for sale or sharing with advertising networks.

3. Strictly necessary cookies

These cookies are required for the service to work. You cannot opt out of them without breaking the service. They are lawful under PECR Regulation 6(4)(b) (strictly necessary for the service requested by the subscriber).

voicepro_session
Identifies your sign-in session. Set when you log in, cleared when you sign out or after 7 days of inactivity. Required.
voicepro_mfa_token
Holds your verified second-factor token during a sign-in session. Required for multi-factor authentication.
voicepro_csrf
Cross-site request forgery prevention. Issued per session. Required for any form submission.
voicepro_portal_hedy_chat_id
Your Hedy support conversation identifier. Lets you continue an in-progress chat across page navigations. Required for the support widget; can be cleared at any time without affecting other parts of the service.

4. Preference cookies

These remember choices you made so we can present the service the way you prefer. We treat these as strictly necessary too because they are non-trackable and respect your prior explicit selection - but you can clear them at any time without breaking the service.

voicepro-color-mode
Light, dark or system colour mode. Set when you choose in Settings → Appearance. Cleared on browser reset.
voicepro-accent
Accent colour (Amber / Emerald / Violet / Cyan). Set when you pick in Settings → Appearance.
voicepro-store-currency
Display currency on the Store. Set when you pick a currency. Charges always happen in GBP server-side.
voicepro-store-storage
Your recently viewed countries and favourites in the Store. Lets us surface a "Recently viewed" section.
voicepro-active-profile
Which of your linked profiles (Personal / Family / Business) is active in the portal.
vp-portal-notifications
Your notifications inbox state - which items you have read or dismissed.
voicepro_consent_capture
Records the date you accepted these terms and your marketing opt-in choice. Used for audit and to honour requests under Article 21 GDPR.

5. Analytics - public website only

We measure how people use our public website (voicepro.plus, before sign-in) in two separate ways. First, cookieless first-party analytics: our own backend counts page views, time on page and scroll depth. It sets no cookie and reads nothing persistent from your device (it uses a session-storage marker that is cleared when you close the tab), and it shares nothing with any third party. This runs under Article 6(f) GDPR (legitimate interest) for every visitor except one who rejects the banner.

Second, and only if you accept the cookie banner, Google Analytics (measurement ID G-JCPF0816BP). Google Analytics sets its own cookies and shares site-usage data with Google. It is blocked entirely, the script never loads and no request reaches Google, until you explicitly accept; and if you later withdraw via Cookie settings we switch it off again.

Inside the app and portal (after sign-in), we use first-party server logs rather than analytics cookies. We do not pass your identity to third-party analytics vendors.

_ga
Google Analytics visitor identifier. Set only if you accept the cookie banner. Expires 2 years after your last visit. Site-usage data is shared with Google.
_ga_JCPF0816BP
Google Analytics 4 session and campaign state for our property. Set only if you accept the cookie banner. Expires 2 years after your last visit.

6. Third-party cookies

We place no advertising or social-media cookies, and we do not use Meta Pixel, X/Twitter Pixel, the LinkedIn Insight Tag, or any equivalent ad-tracking or profiling tag. The only third-party analytics we use is Google Analytics, and only if you opt in via the cookie banner (see the Analytics section above); it is off by default.

During checkout, your card details are entered directly into a Stripe-controlled element on our page. Stripe may set its own strictly-necessary cookies for fraud prevention. Stripe's policy: https://stripe.com/cookies-policy/legal.

7. Managing cookies

You can clear cookies and local storage from your browser settings at any time. Doing so will sign you out of VoicePro Plus and reset your preferences.

Most browsers have an option to block all cookies; blocking strictly necessary cookies will prevent you from signing in.

In-app, the "Clear local cache" button in Settings → Preferences clears preference cookies without signing you out.

8. Changes to this policy

Where we change the cookies we use, we will update this list and republish. The "version" stamp at the top of this page records the most recent change.

9. Contact us

Questions about cookies, or to exercise a right under data-protection law: dpo@voicepro.plus.

You may also lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

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