Got a call or text from one of our numbers?
We supply phone numbers to businesses.If a call or text from one of them was a scam, a nuisance or broke the rules, tell us.We look at every report.
CONTENTS · 4 SECTIONS
1. Tell us what happened
Email abuse@voicepro.plus. We review every report within one working day, and we treat it in confidence.
It helps if you include the items below. You do not need all of them to report.
2. What we do
We find which customer the number belongs to and check the calls against our Acceptable Use Policy. If a customer is breaking our rules, we act: we can block the number and suspend the account.
We do not tell you who our customer is, but we act on what you send us. If we need more detail, we will reply to your email.
3. Two things you can do straight away
4. If you are our customer
If you think someone is misusing your own account or numbers, contact security@voicepro.plus or call +44 20 3769 8080 (option 4) at once. You are responsible for the traffic on your account, so the sooner we know, the sooner we can stop it.
Have questions?
Our team is ready to help. Get in touch and we'll get back to you as soon as we can.