Orders & shop
Delivery, returns, redeem codes and shop purchases.
4 articles
Buying a travel eSIM
Travel eSIMs are data-only eSIMs for 170+ countries, bought in the app or from the shop, and delivered instantly as…
Read articleRedeem a code bought in a shop
Bought a VoicePro SIM, eSIM or top-up from one of our retail partners? The shop gives you a code, and redeeming it…
Read articleReturns, cancellations and your cooling-off rights
Bought something from VoicePro online and changed your mind? UK distance-selling law gives you a cooling-off…
Read articleTrack your VoicePro order
Every order gets a confirmation email the moment it is placed, and you can follow it in the VoicePro app at any…
Read articleStill need help?
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