Every order gets a confirmation email the moment it is placed, and you can follow it in the VoicePro app at any time.
eSIM orders
- eSIMs are delivered instantly. Your QR code arrives by email and appears in the app as soon as your order is confirmed.
- Nothing is posted for an eSIM order, so there is no tracking number, the email and the app are the delivery.
- Cannot see it? Check your spam folder, then look in the app under your orders. The install guide walks you through the next step.
Physical SIM and product orders
- You will get an order confirmation email first.
- When your order is dispatched, we send a dispatch email with a tracking link.
- Use that link to follow the delivery to your door.
If a delivery is clearly late or the tracking has stopped moving, sign in and raise a ticket from the Support page with your order reference and we will chase it.
Something wrong with the order?
If anything arrives damaged, incorrect or incomplete, do not bin the packaging, raise a ticket with a photo and your order reference and we will put it right.
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