Keeping your number
PAC and STAC codes, switching to us and porting timelines.
3 articles
Your porting timeline - what happens on the day
You have given us your PAC and your port is booked. Here is what actually happens, so nothing on the day surprises…
Read articlePorting problems - PAC rejected, expired or delayed
Ports fail for a handful of predictable reasons. Here is what each one means and how to fix it. PAC rejected The…
Read articleSTAC vs PAC - which code do I need?
Two codes, one decision: do you want to keep your number? PAC - keep your number A PAC (Porting Authorisation Code)…
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