Buying a virtual number

A virtual number gives you a local, national, mobile or toll-free number in another country, with calls forwarded to your VoicePro line or your softphone. You buy it in the shop.

Buying a number

  1. Destination: pick the country.
  2. Number: search by town, dialling code or type of number, and choose one.
  3. Review: check what you pay. You see the monthly price and, if the number has one, a one-off setup fee as its own line, before you pay.
  4. Pay: pay at checkout. Today you pay the first month plus any setup fee; after that, the monthly price.

Before you buy

  • Proof of address: some countries need proof of a local address before the number can go live. The review step tells you when a number needs it.
  • Per-minute charges: some numbers also cost a per-minute rate for calls to the number, on top of the monthly price. The review step says so when it applies.
  • Setup fees: only some numbers carry a one-off setup fee. If yours does, it is not refundable once the number is active.

Questions about a number you have bought? Open a ticket from support and we will help.

Was this helpful?