Bought something from VoicePro online and changed your mind? UK distance-selling law gives you a cooling-off period, and this guide explains how it works with us.
Your cooling-off rights
- For online purchases, UK consumer law (the Consumer Contracts Regulations) gives you at least 14 days from delivery to change your mind about goods.
- For services and plans, the 14 days run from the day you sign up. If you ask us to start the service inside that window (for example activating an eSIM straight away), you consent to the service beginning, and any usage before cancellation can be charged.
How to cancel or return
- Sign in and raise a ticket from the Support page, tell us the order reference and what you want to return or cancel.
- We reply with the return address and next steps.
- Refunds go back to your original payment method once the return is received and checked.
Things to know
- Keep the original packaging where you can, it makes returns quicker.
- An eSIM that has been activated has started service, so tell us as early as possible if you want to cancel.
- This guide is a summary, not the full legal text. The complete policy is in the Legal centre on our website.
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