Real-Time Routing Insights
Live visibility into routing decisions, quality scores and cost optimisation - full transparency over every call.
What it
means
VoicePro Plus provides real-time visibility into every routing decision the platform makes. Partners see not just where their traffic went, but why it went there - which quality scores, cost factors and reliability metrics drove each selection.
The routing insights dashboard updates in real time with per-destination quality heatmaps, margin analysis and trend visualisations. Alerts fire when quality degrades, margins compress or traffic patterns shift unexpectedly.
Historical routing data is retained for 13 months, enabling trend analysis, seasonal planning and carrier performance benchmarking across destinations.
How it works
Call Attempt
Incoming call triggers route selection. All candidate routes evaluated against current quality scores, rates and capacity.
Route Selection
AI scoring engine ranks candidates. Selection logged with full decision rationale including all scored dimensions.
Real-Time Update
CDR and routing decision streamed to analytics pipeline within 200ms of call completion.
Dashboard Refresh
Partner dashboard refreshes with updated quality heatmaps, margin data and trend indicators.
Alert Evaluation
Threshold engine evaluates new data against configured alerts. Notifications dispatched via webhook, email or SMS.
Engineered for impact
Quality Heatmaps
Per-destination quality visualisation showing ASR, ACD and PDD trends with configurable time ranges.
Margin Analysis
Per-call and per-destination margin breakdowns with trend analysis and compression alerts.
Route Tracing
Full routing path for any individual call showing every hop, codec negotiation and quality measurement.
Carrier Benchmarking
Compare carrier performance per destination across quality, reliability and cost dimensions.
Custom Alerts
Configurable alerts for quality thresholds, volume anomalies, margin compression and route availability.
Data Retention
Full CDR and routing decision data retained for 13 months with export in CSV, JSON and ASN.1.
Under the hood
Interested in Real-Time Routing Insights?
Our solutions team typically responds within 4 business hours. Get in touch to discuss how this fits your requirements.