Intelligent LCR
Dynamic least-cost routing balancing price, quality and reliability in real time - best value without compromise.
What it
means
Traditional LCR engines sort routes by price and pick the lowest-cost option. This approach ignores quality, reliability and time-of-day performance variations - costing operators more in failed calls and customer complaints than the marginal rate savings deliver.
VoicePro Plus Intelligent LCR balances three dimensions simultaneously: cost, quality and reliability. The engine evaluates every candidate route against real-time quality scores, applies margin protection rules and factors in carrier reliability history before making a selection.
Partners configure their own priority weights - quality-first for premium traffic, cost-first for wholesale aggregation, or balanced for general use. The engine respects these preferences while enforcing minimum quality thresholds that protect end-user experience.
How it works
Rate Ingestion
Carrier rate tables ingested, validated and normalised. Effective dates, increment rules and connection fees parsed automatically.
Quality Overlay
Real-time quality scores overlaid on rate data. Each route gets a composite score combining cost, ASR, ACD and PDD.
Margin Protection
Minimum margin rules applied per destination. Routes that would generate negative margin are automatically excluded.
Multi-Objective Ranking
Routes ranked using partner-configured weights across cost, quality and reliability dimensions.
Dynamic Reranking
Rankings update continuously as quality scores change - a route that degrades mid-day is demoted automatically.
Engineered for impact
Tri-Dimensional Scoring
Every route scored across cost, quality and reliability simultaneously rather than cost-only.
Margin Protection
Configurable minimum margin rules per destination ensure no traffic is routed at a loss.
Custom Weights
Partners set their own priority weights - quality-first, cost-first or balanced.
Time-of-Day Profiles
Routing decisions account for time-of-day quality variations per destination and carrier.
Rate Table Automation
Automated ingestion, validation and deployment of carrier rate tables with version control.
Overflow Routing
Automatic overflow to secondary routes when primary carrier capacity is exhausted.
Under the hood
Interested in Intelligent LCR?
Our solutions team typically responds within 4 business hours. Get in touch to discuss how this fits your requirements.