Billing: per-second voice with 1-second granularity, per-message SMS, per-GB data; committed-volume tiers available; real-time CDR access via the portal. SLAs: 99.95% platform availability with sub-15-minute P1 and 4-hour P2 response as standard; enhanced 99.99% SLAs with a dedicated NOC contact for committed volumes. Full definitions in Service levels.
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