Billing: voice in the increment set per route on your rate sheet, per-message SMS, per-GB data; committed-volume tiers available; real-time CDR access via the portal. SLAs: 99.9% monthly availability for carrier voice, numbering, the API and portal sign-in, with service credits if we miss it; P1 Urgent response within 30 minutes in office hours and 1 hour at other times (on call 24/7), P2 High within 1 hour in office hours; enhanced service levels for committed volumes by agreement. Full definitions in Service levels.
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