AI-Powered Intelligence
ML engine scores routing patterns and traffic anomalies in real time - continuously improving quality and cost decisions.
What it
means
The VoicePro Plus AI engine processes billions of call detail records to build predictive models for routing quality, fraud detection and cost optimisation. Every call path is scored against 14 quality dimensions before a single ring is generated.
Models retrain daily on fresh CDR data, ensuring routing decisions reflect current network conditions rather than stale historical averages. Seasonal patterns, destination-specific quality shifts and carrier capacity changes are all factored in automatically.
The AI layer operates transparently - every routing decision includes an explainability score showing which factors drove the selection. Partners can review, override and fine-tune model behaviour through the portal.
How it works
Data Ingestion
Real-time CDR stream ingested via Kafka with sub-second latency. Raw events enriched with carrier metadata, destination intelligence and historical quality scores.
Feature Engineering
Over 140 features extracted per call attempt including ASR trends, PDD patterns, codec quality scores and time-of-day destination profiles.
Model Scoring
Ensemble of gradient-boosted trees and neural network models score each candidate route against cost, quality and reliability targets.
Decision Output
Ranked route list returned to the routing engine in under 5ms with explainability scores and confidence intervals.
Feedback Loop
Post-call quality metrics fed back into training pipeline. Models retrain nightly with full A/B validation before production deployment.
Engineered for impact
Route Scoring
Every candidate route scored against 14 quality dimensions including ASR, ACD, PDD, NER and codec quality.
Anomaly Detection
Statistical anomaly detection identifies traffic pattern shifts within minutes - flagging potential fraud or quality degradation.
Predictive Margin
Revenue and margin forecasting per destination updated hourly based on current traffic mix and rate conditions.
Explainable AI
Every routing decision includes human-readable explanations showing which factors drove the selection.
Model Governance
Full model versioning, A/B testing and rollback capability with audit trail for all production deployments.
Partner Tuning
Partners can adjust model weights to prioritise quality over cost, or vice versa, through the portal interface.
Under the hood
Interested in AI-Powered Intelligence?
Our solutions team typically responds within 4 business hours. Get in touch to discuss how this fits your requirements.