Activating your physical SIM card

If your device does not support eSIM, or you simply prefer a physical SIM, we post one to you. Here is how to get it running.

Fit the SIM

Illustration: SIM card, tray and ejector tool
  1. Power the phone off.
  2. Open the SIM tray (use the tool in the pack or a paper clip) and fit the SIM. The card pops out of its frame in three sizes - standard, micro and nano - so push out the size that matches your tray.
  3. Power the phone back on.

Activate

Most SIMs activate automatically within a few minutes of first signal. If your pack or order email includes an activation step, follow it - activation links your SIM to your account and plan.

Check it is working

You should see the network name and signal bars. Send a text, make a short call, and try mobile data with Wi-Fi off.

Troubleshooting

  • No signal after 15 minutes: restart the phone, and check the SIM is seated properly.
  • "SIM not provisioned" or similar: the SIM has not finished activating on our side - wait a few minutes and restart. If it persists, contact us with the SIM number printed on the card.
  • Calls work but data does not: settings normally arrive automatically; a restart usually applies them. If data still fails, raise a ticket and we will push the settings to your line.
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