Transparent by Design
No hidden fees, no black-box routing. Every cost and quality metric is visible in real time - full control, complete confidence.
What it
means
The wholesale telecom industry has historically operated on opacity - hidden margins, unpublished quality metrics and routing decisions made behind closed doors. VoicePro Plus was built to be the opposite.
Every partner has full real-time visibility into their traffic: CDR-level detail, per-destination quality scores, margin breakdowns and routing path information. Our portal does not hide data - it surfaces it.
Rate tables are published with full effective dates and version history. Invoice line items map directly to CDRs. Quality metrics are calculated using industry-standard formulas (ASR, ACD, PDD, NER) with no proprietary adjustments.
What we believe
Real-Time CDR Access
Every call detail record available within seconds of call completion - no waiting for batch processing or end-of-day reports.
Published Quality Metrics
ASR, ACD, PDD and NER calculated using ITU-T standard formulas - no proprietary adjustments or selective filtering.
Rate Version History
Complete audit trail of every rate change with effective dates, previous values and change reasons.
Invoice-to-CDR Mapping
Every invoice line item traceable to individual CDRs - disputes resolved in hours, not weeks.
Engineered for impact
Live Dashboard
Real-time traffic, quality and financial dashboards with configurable alerts and threshold notifications.
CDR Export
Full CDR export in CSV, JSON and ASN.1 formats with sub-second latency from call completion.
Margin Visibility
Per-call and per-destination margin breakdowns visible to authorised users in the partner portal.
Route Tracing
Full routing path visibility showing every hop, codec negotiation and quality score for any individual call.
Billing Reconciliation
Automated CDR-to-invoice reconciliation tools that flag discrepancies before they become disputes.
SLA Reporting
Monthly SLA compliance reports generated automatically with uptime, quality and response time metrics.
Interested in Transparent by Design?
Our solutions team typically responds within 4 business hours. Get in touch to discuss how this fits your requirements.