Privacy Statement and Information Clause

This Privacy Statement and Information Clause explains our practices and processes regarding the collection, use, and disclosure of certain information, including your personal information, by VoicePro Plus Limited (“VoicePro Plus”) related to using VoicePro Plus Services.

At VoicePro Plus we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you.

This Privacy Statement and Information Clause is designed to assist you in understanding how VoicePro Plus uses and safeguards the information you provide to us in using VoicePro Plus’s Services. You should read this policy along with the terms and conditions of the other services we provide to you. This policy applies in respect of all of the VoicePro Plus entities and their subsidiary companies.

“VoicePro Plus” when used in this document shall be taken to refer to the VoicePro Plus entity which is relevant to the provision of the services which you are using or the country in which you reside.

PURPOSES FOR WHICH INFORMATION IS COLLECTED AND LAWFUL BASIS OF PROCESSING

All data collected by VoicePro Plus for and through the use of the Service adhere to the General Data Protection Regulation 2016/679, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and all other applicable laws and regulations relating to processing of personal data and privacy (“Applicable Data Protection Legislation”).

Data is collected and may be used for three purposes. VoicePro Plus collects and processes, or has third party service providers who collect and process on VoicePro Plus’s behalf, personal data relating to You, as permitted in order to (1) provide the VoicePro Plus Service, in particular to convey the communications you make by means of the VoicePro Plus Software and/or the VoicePro Plus Service and VoicePro Plus network, (2) invoice you for your use of the VoicePro Plus Service and (3) carry out VoicePro Plus marketing activities.

We process your personal data in accordance with Article 6 of the GDPR Article 6 (b) – the processing is necessary for a contract you have with VoicePro Plus; and Article 6 (f) – the processing is necessary for our legitimate interests. In relation to your use of our website and associated cookies we process your personal data in accordance with Article 6 (a) – you have given us your consent to process your personal data.

WHAT IS PERSONAL DATA?

In order to provide you with a service, we need to have certain information about you. Personal data means the facts we collect about you when you sign up to the Service, when you access Services from the website or your mobile phone, and when you use these Services.

VoicePro Plus’s mobile call recording service is principally used to facilitate compliance by financial institutions with the obligations to record calls between customers and certain staff which results in VoicePro Plus storing those call recordings in cloud-based infrastructure on behalf of our customers. VoicePro Plus’s processing of those recordings is limited solely to storage and neither VoicePro Plus nor the cloud-based infrastructure provider has access to the content of those recordings.

WHAT INFORMATION DO WE HOLD ABOUT YOU?

When you sign up to the Service we will ask you (where appropriate) for your name, address, payment method and details, mobile phone number and email address. We also hold data about which of our services you have used, and when. This will include call times, routing and durations which are known as “traffic data”. Finally, we also hold data about how you found out about our services, and how you interact with us through our marketing activities, campaigns we run, calls we make, and emails we send. We use this data to improve our marketing activities.

Under certain circumstances for regulatory purposes in some countries in order to provide the VoicePro Plus Services we may require copies of personal documentation (Passport, ID document, etc) from you which will be held by us and made available to national regulators if they so request.

WHAT DO WE USE IT FOR?

We need this information so that we can confirm your identity and process your order when you first sign up for our Service. We may also use Your personal data for the following:

Regulatory Compliance

We may use your personal data for the purposes of meeting our regulatory obligations, and in some cases, we will need to share this data with regulators: for example, in the event of you making a complaint.

Credit Referencing

We may use your personal data for the purposes of undertaking credit reference searches and analysing credit worthiness during the term of this Agreement.

Marketing Activities

If you have requested information regarding our product and services we will attempt to contact you via phone and email regarding the specific product that you have enquired about. Should we receive no further contact from you we will delete your data after a period of 12 months.

If you have consented to the use of personal data for marketing purposes then we may use your personal data to send you information about additional services that we provide.

Collecting Traffic Data

We may hold Data about the numbers and lengths of calls, SMS sent, and network usage made in order to bill you for your services. We will also, for a short period of time, hold data in relation to the websites, and IP addresses that your devices have used.

WHAT ARE COOKIES AND HOW DO WE USE THEM?

Cookies are pieces of information that VoicePro Plus will transfer to your computer’s hard drive through your browser to enable VoicePro Plus’s systems to recognise your browser. Cookies also enable VoicePro Plus to gather information about the use of its website and to enhance the website according to the preferences of the users. The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. VoicePro Plus’s cookies do not contain any identifying information. Please bear in mind that some personalised services may not be available if you choose to disable cookies.

WHO ELSE WILL SEE MY INFORMATION?

Third Party Processors
We use third party providers to store customer support records, to provide physical security for storage of data, to provide access to data stored for billing purposes and to provide access to data for the purposes of customer support and billing. Third party network operators may also need access to your Data for regulatory compliance purposes. We will ensure that such agencies conform to the same or similar guidelines as we do.

COMPLIANCE WITH LAWS

Sometimes we may have to provide your personal data to third parties to comply with legal obligations. These include, but are not limited to, national regulators, for reasons such as resolving a billing dispute, for use in legal proceedings or even national security. In these cases, we will comply with whatever laws are in force at the time and provide such information as is required.

EMERGENCY SERVICES

If we provide you with access to Emergency Services then we will provide all the necessary information to the Emergency Services that they require.

PROVIDING A DIRECTORY ENQUIRY SERVICE

Unless you and/or your company have asked us not to enter your details into a directory service, we may enter your VoicePro Plus number into VoicePro Plus and third party directories, and our network will allow the display of your number on receiving devices. You have the option to opt out of these services.

Note that where VoicePro Plus provides You with Access to Emergencies Services, your number and location of your device will always be sent if you are calling the emergency services.

INFORMATION STORAGE

Information collected on the Website or by using the Service may be stored and processed in any country in which VoicePro Plus maintains facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this policy, VoicePro Plus reserves the right to transfer information outside of your designated home country. The table below outlines how we transfer your data between our subsidiaries and partners.